Job Description

We are seeking a staffing coordinator to organize schedules and create great matches between our caregivers and our clients. This is a full time permanent position. Medical and dental benefits are offered with employer contributions.

About you:

You are an excellent communicator, organized and known for your problem solving skills.

When a crisis or hectic situation comes your way, you embrace it, think of a logical solution, collaborate with your team and jump on board with implementation of your plan. Ambiguity doesn’t scare you and “self-motivated” is your middle name.

You have experience working with a wide range of personalities, whether by working in a call centre, in the hospitality industry, or in an office setting. You are extremely reliable and present yourself in a professional manner every day. Whether it's on the phone or in person, helping your team or your customer makes you feel great!

Key responsibilities:
• Ensure outstanding customer service by scheduling and coordinating case load efficiently and effectively
• Monitor staff attendance, promptly identify tardy Caregivers, notify client of delay, and determine appropriate remedial actions, if necessary.
• Handle last minute call-outs or emergency schedule changes .
• Participate in overnight / on-call duties 1-2 evenings per week and every 3rd weekend.
• Maintain accurate schedules, attendance records, and clear notes for exceptions in the Company’s systems
• Document and escalate Client or Caregiver issues to appropriate management for follow-up
• Utilize multiple phone lines to promptly answer incoming calls, address caller’s needs or appropriately route caller to other office personnel
• Serve as point of contact for clients and effectively address schedule changes, questions and concerns. Solicit Client feedback per company procedures.
• Contact and schedule Caregivers for various training sessions and meetings.

Qualifications:
• Undergraduate degree or diploma (practical experience will also be considered)
• Minimum 2+ years of experience in a fast-paced, deadline-driven role such as a dispatcher, service coordinator or reception or administration in a busy office
• Exceptional ability to manage own workflow to ensure quality and efficiency
• Familiarity with geography of Halifax and surrounding areas

Please apply by submitting a resume and cover letter merged in one document to halifax(at)homeinstead.com by May 10th, 2019.