Client Care Coordinator 
Do you enjoy building meaningful relationships and helping people feel supported, confident, and cared for? Are you someone who can connect with families, solve problems, and manage your day independently? If so, this Client Care Coordinator role could be the right fit for you. 

You’ll spend much of your time in the community meeting with seniors and their families, conducting care consultations, developing personalized care plans, and ensuring our clients continue to receive exceptional service. You’ll work closely with our internal team to coordinate care, resolve concerns, and create a positive experience for the families we serve.

This is a rewarding, relationship-focused role for someone who enjoys working with people, being out in the community, and making a meaningful difference every day.

Responsibilities

• Meet with prospective clients and their families to understand their needs and develop personalized care plans
• Conduct care consultations and respond to new service inquiries
• Complete regular quality assurance visits with existing clients
• Update care plans as client needs change
• Build strong relationships with clients, families, and Care Professionals
• Introduce Care Professionals to new clients and help support successful care relationships
• Work closely with colleagues to coordinate all aspects of client care
• Respond to client and family concerns and work toward positive resolutions
• Maintain accurate client documentation and complete required reporting
• Prepare weekly, monthly, and quarterly performance reports
• Participate in community events, networking opportunities, and relationship-building initiatives as needed
• Participate in our rotating after-hours on-call schedule, typically every 4th to 5th weekend and 1–2 evenings per week

What We’re Looking For

• CCA designation or education/experience in health care, senior care, social services, or a related field
• 2+ years of relevant professional experience
• Strong communication and relationship-building skills
• Excellent organizational, administrative, and computer skills
• Compassionate, professional, and solutions-focused approach
• Self-motivated and comfortable working independently while also contributing to a team
• Strong problem-solving skills and the ability to adapt when priorities change
• Valid driver’s license, reliable vehicle, and willingness to travel within our service area
• Flexibility to participate in a rotating after-hours on-call schedule

• Competitive compensation
• Health and dental benefits
• Group Retirement Savings Plan with employer contributions
• Mileage reimbursement
• Ongoing coaching, training, and professional development
• A supportive, collaborative team environment
• A varied role with the opportunity to work independently
• The opportunity to make a meaningful impact in the lives of seniors and their families

If you are looking for a career where you can build meaningful relationships, support families through important decisions, and make a genuine difference in the lives of seniors, we would love to hear from you.