If you're a great communicator and influencer, as well as a great nurse, and you enjoy providing care in the community, this may be the job for you!

We are looking for a motivated, results-oriented professional for the role of Client Care Coordinator who can conduct in-home care consultations, perform quality assurance visits and otherwise manage our client accounts to provide the highest quality service to our senior clients and their families.

Primary Responsibilities:

• Meet with potential clients and family members to discuss their needs and provide solutions in the form of a care plan.
• Conduct Service Inquiries and Care Consultations as needed following the consultative sales process.
• Work with other team members to coordinate various aspects of a client’s care.
• Conduct client/CAREGiver introductions with every new client/CAREGiver.
• Create and maintain client and responsible party records documenting all quality assurance meetings.
• Recognize and pursue opportunities to modify service plans to best support the ongoing needs of clients through a quality assurance program.
• Work with clients and their families on the various issues that may arise to ensure they are getting resolution to issues as well as receiving the services needed.
• Recognize and pursue opportunities to introduce Home Instead services while visiting apartment buildings, condos, assisted living communities and the hospital (superintendents, managers, care managers, nurses, social workers etc.).
• Generate weekly, monthly and quarterly performance reports
• Participate in community events and networking events as necessary
• Be available every second weekend to perform on-call duties as required. These duties may include but are not limited to conducting care consultations with potential clients, facilitating introductions and assisting with general operations outside of business hours.

Education/Experience Requirements:

• LPN or equivalent in a health-related field with a university degree
• No less than 3 years of experience in a Community Care or Retirement Living role
• Strong written and verbal communication skills
• Strong administrative and computer skills
• Competitive spirit, capable of working independently
• Strong relationship building skills
• Self- motivated with excellent prioritizing and time management skills
• Proven ability to negotiate, influence and problem solve
• Must possess a reliable vehicle and clean driving record
• The flexibility to work in a 24/7 environment where work outside of office hours can be required

Compensation commensurate with experience and education. Medical and dental benefits available with employer contributions.

To demonstrate a serious interest in the position, you'll include a cover letter which briefly outlines the reason for your interest in the role.

Please submit your resume and cover letter in one merged document online via our website (https://www.homeinstead.ca/3008/home-care-jobs) or by emailing halifax(at)homeinstead.com with the subject CCC by July, 21st, 2019.